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Dent Spot's B2C - Sales Training Pack
Video - Cold Call & Hail Lead Conversion

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Home └Dent Spot's B2C - Sales Training Pack └Video - Cold Call & Hail Lead Conversion

Dent Spot's B2C - Sales Training Pack

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Video - Cold Call & Hail Lead Conversion

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1. 1. What is the main goal of a cold call when reaching out to a hail lead?

A. Sell a repair package over the phone B. Schedule an appointment or inspection with the client C. Ask the client to visit the website D. Collect insurance information only

2. 2. What key customer information must be collected during a cold call?

A. Name, email, vehicle color, favorite car brand B. Address, date of birth, insurance company slogan C. Full name, phone number, email, vehicle year/make/model, insurance claim number D. Only the customer’s name and phone number

3. 3. What is the best way to handle a customer who hasn’t filed their insurance claim yet?

A. Tell them to call their agent and hang up B. Offer to help file the claim immediately or schedule a time to do it C. Ask them to Google how to do it D. Skip the lead

4. 4. When a customer is unsure or hesitant, what should you introduce to restart interest?

A. A free car wash B. Extended warranty package C. The $0 out-of-pocket repair program D. A discount on their next oil change